Thank you for shopping with us! We strive to provide you with high-quality crochet items. If you are not fully satisfied, please review our policy below.
1. Returns
- You may return items within 30 days of the delivery date.
- To qualify for a return, items must be unused, in their original condition, and include all packaging.
2. Non-Returnable Items
- The following items are non-returnable:
- Custom or personalized items
- Sale or clearance items
- Gift cards
3. Refunds
- Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days and credited back to your original payment method.
4. Exchanges
- If you receive a defective or incorrect item, please contact us within 7 days of receipt date, or 7 days after receiving your item in the mail for an exchange. We will guide you through the process.
5. Shipping Costs
- Original shipping costs are non-refundable. You are responsible for the shipping costs associated with returning items unless the return is due to an error on our part.
6. How to Initiate a Return
- To start a return, please email us at [your email address] with your order number and reason for the return.
- We will provide you with detailed instructions for returning your item.
7. Contact Us
Thank you for your understanding and for supporting our crochet business!